FAQ (Real Estate Photography)
How do I place an order and schedule an appointment for real estate photography and/or floor plans? Either one of the following two options!
- Click the "Real Estate Order/Log In" link in the navigation menu located to the left of our logo, on the main page of our website.
- Call us at 516-983-0861 to place your order.
- How do you access the home?
We meet you, the agent, at the property. On rare occasions or under special circumstances we can meet the homeowner, if agreed upon, prior to the appointment.
- How long is the typical appointment?
When photographing a home for a virtual tour, we're typically finished within thirty minutes to one hour. Smaller homes/condos/co-ops can take half-an-hour. Floor plans typically take an our per 1500 square feet.
- What if I'm unhappy with the photos?
Our goal is to provide 100% satisfaction to our clients. If you're unhappy with a photo, please let us know. It may be a simple editing fix, we can make using our software. If it requires a another photography session to correct, we'll do so at no charge. Again, our goal is to provide 100% satisfaction.
- How and when do I pay for your services?
We require payment at the time the order is placed. Once you have placed your order, you will receive an emailed invoice through PayPal and it is due and payable upon receipt. You may use a credit card or your PayPal account to make your payment by following the instructions in that email.
- Do you move personal items in the home or "Stage" the home?
We do not move personal items or stage homes. We provide a "Home Photography Checklist" for you to forward to the home owner. We strongly suggest that you stress to them the importance of taking care of every item on the list -the night before- to ensure the best use of our limited time on site, photographing the home. Listing photos are important. A clean, uncluttered look will draw in potential home buyers, garnering more clicks of your listings, and hopefully, bringing you a buyer, faster!
- When and how do I receive the completed photos/floor plan?
Photos are typically delivered by 5:00 PM the day after the shoot. Quite often, they're received the same evening as the shoot, or the following morning. You will receive an email with the link to your completed photo tour. Floor plans are typically delivered to you, via email, within 48 hours.
- What is included with my photography/virtual tour?
Your photos are delivered to you using our virtual tour platform which includes unbranded versions of the tour to meet the MLS requirements. You may customize the tours, which we'll review with you when you sign up for your account, or when we deliver your first order. Our tour platform also includes marketing brochures for the listing, with multiple design options, that you may print in your office.